Terms of Use

Please review and accept our Terms of Use, which outlines how we collect, use and disclose personal information.

This Terms of Use pertains to Boehringer Ingelheim (Canada) Ltd./Ltée (Also referred to as “we” or “our”). By using this chatbot you agree to these Terms of Use. If you do not agree, do not use this chatbot.

The chatbot is intended for Canadian residents only. The chatbot provides selected information about the Respimat device. Please be aware that information relating to the approval status and labels of approved products may vary from country to country, and the content on this site reflects the terms of marketing authorization in Canada. The chatbot is not intended to be a substitute for the advice of a healthcare professional, or a recommendation for any particular treatment plan. It is important that consumers rely on the advice of a healthcare professional who can apply clinical judgement for the specific conditions of each individual patient.

The chatbot is not a suitable method for reporting adverse events or product complaints for any Boehringer Ingelheim product. Please report product complaints to Customer Care at 1-800-263-5103 and report all adverse events to1-800-263-5103 ext. 87233.

You are on a chatbot that will collect, use or disclose personal information that you provide to us. An overview of how we collect, use and disclose your personal information is set out below. For additional details, please see our full Privacy Policy.

Personal information means any information about an identifiable individual. The type of personal information that we collect from you include:

• Internet Protocol (IP) address
• Browsing history on BI sites
• All messages entered into the chatbot which are logged and anonymized

We will only collect, use, and disclose your personal information for specific purposes that are identified to you. We will not use your personal information for the purposes other than those identified and we will not keep your personal information for longer than is necessary to fulfill the purpose(s) of collection or as required by law. Personal information that is no longer required to fulfil an identified purpose will be erased, destroyed or made anonymous except as may be provided by law.

Below are the reasons we collect your personal information as it pertains to this particular terms of use:

• Answering your questions and requests for services pertaining to the Respimat Inhaler
• Internal and external quality assurance/audits
• Complying with demands or requests made by regulators, governments, courts or law enforcement authorities
• Maintaining a record of medical inquiries, product complaints, adverse events, or requests for information relating to our products and services, and reporting this information to the appropriate regulatory body, related company or those who we are required by law to notify, or whom it would be prudent to notify
• Developing, marketing or improving our products and services
• Administering disease awareness or other similar programs
• Planning and coordinating continuing healthcare/industry programs
• Monitoring and analyzing trends, usage and interest in the information contained on our chatbot on an aggregate basis and assisting us in tailoring the information contained on the chatbot to our customers’ needs and interests
• Creating aggregated information for data analysis and research. This aggregated information does not allow you to be personally identified or contacted, and is only used to understand user behaviour as a whole

The following optional personal information and uses which are not a condition of service are collected:

• If you select the weather icon, your location (city) is collected to enable the chatbot to collect information about the current weather in your area from the internet, and provide you with tailored responses based on this information. You may discontinue use of the chatbot by closing the application if you no longer wish to provide your location information.

Whenever you submit personal information to us, you consent to the collection, use and disclosure of that information in accordance with our Privacy Policy. If you do not agree to the collection, use or disclosure of your personal information, please do not submit your personal information.

In some cases, we may automatically collect your personal information when you use our chatbot. For example, your IP address or cookies contain information that could make you identifiable. In such a case, your use of our chatbot means that you have provided your implied consent to the collection of that personal information.

The personal data and uses specified under sections “What Personal Information is Collected” and “How your Personal Information is Used” may be shared with the following third-party companies: Boehringer Ingelheim (Canada) Ltd. related companies; Omnicom Health Group Inc., Filament Consultancy Group Canada Ltd. and Rackspace Inc.

All third parties inside or outside of Canada that we have engaged to provide us with services have appropriate safeguards in place to protect your personal information. Consult their websites for further information. Third parties may change over time and a current list of third party companies is available to you upon request by contacting zrburchiefprivacyofficer@boehringer-ingelheim.com referencing these Terms of Use and detailing in what context your personal information was provided. It must be understood that we may not be able to provide certain services without the information collected.

This chatbot collects only IP address, browsing history on BI sites, all messages entered into the chatbot which are logged and anonymized and optionally location (city). Despite our mitigation efforts, the risk of harm and other consequences cannot be completely eliminated and could include damage to reputation or relationships, loss of businesses or professional opportunities, identity theft and damage to or loss of property.

Should there be a privacy breach relating to the personal information that you provided to us, we will make an assessment of whether this breach creates a real risk of significant harm to you. If so, we will notify you and suggest steps to take to reduce to the risk of harm, if possible

You can access, correct and delete your personal information by emailing us at zrburchiefprivacyofficer@boehringer-ingelheim.com or by referring to the “Contact Us” section of our Privacy Policy.

Boehringer Ingelheim (Canada) Ltd./Ltée. uses a variety of measures to protect the personal information it collects, including physical, organizational and technological measures. Any personal information will be treated by Boehringer Ingelheim (Canada) Ltd./Ltée. in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws. No data transmission over the internet or data storage system can be guaranteed as 100% secure. Any transmission is at your own risk.

This site uses cookies and other device identifiers such as web beacons or graphic tags to improve your browsing experience. By using this site without changing your browser settings, you agree to the use of cookies or other device identifiers. For more information on our use of cookies and other device identifiers and how to manage them, please see the “Managing Cookies” section in our Privacy Policy.

We reserve the right to change our Privacy Policy at any time. Please refer to the “Last Updated” legend of our Privacy Policy to see the latest changes.